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SWITCH WONT CONNECT TO WIFI UPDATE
SWITCH WONT CONNECT TO WIFI SOFTWARE
SWITCH WONT CONNECT TO WIFI OFFLINE

SWITCH WONT CONNECT TO WIFI SOFTWARE

It’s possible your iPad’s software has crashed, which could prevent it from connecting to Wi-Fi networks.

Still have issues? Contact Support at 1-80 or find a pro-installer in your area.If turning Wi-Fi off and back on didn’t work, try restarting your iPad.

Unplug for at least 30 seconds before plugging back in.

Restart your thermostat to clear the short-term memory and reset router tasks.

Make sure the Wi-Fi network is using one of the following security protocols other security protocols are not recommended.

Make sure your router isn’t using any advanced security settings such as after-market firewalls or is connected to any network device, such as a switch or gateway that may have its own security.

If your router does not use DHCP, contact your internet provider or router manufacturer for assistance. Honeywell connected devices work best with DHCP.

When a router is using DHCP, it automatically assigns internet protocol (IP) addresses to each device.

Make sure your router is using Dynamic Host Configuration Protocol (DHCP).

Refer to your router support or Internet Service Provider for assistance.

Routers typically can only handle a specific number of devices.

Make sure your router hasn’t reached its max number of devices.

If possible, disconnect signal boosters and extenders until the thermostat connection is complete.

Make sure that you’re connecting directly to a router and not a router accessory.

Contact your router manufacturer for assistance disabling these features or setting up alternate networks.

Some equipment (mesh networks) may have features that allow the router to “move” devices to other bandwidths.

These networks must be named discretely (HomeWiFi - 2.4 and HomeWiFi - 5) in order for Honeywell Home products to connect.

Many of these routers will allow you to configure separate Networks to connect to your phone or computer.

This specifically speaks to “Dual Band” routers which support both 2.4 GHz and 5 GHz networks.(Only the T9/T10 thermostats, C2 Camera, and Smart Home Security base station are compatible with 5GHz networks at this time) Make sure you’re connecting to a 2.4 gigahertz (GHz) network with its own network name.Make sure the network is a standard home network and does not require logging in from a web page, such as a guest network or business network. If the thermostat is showing offline, try resetting your Wi-Fi router.

If you are attempting to connect and register via a mobile hotspot, your phone and thermostat should be on the same hotspot network.Or turn on “Airplane Mode” and then connect to the same Wi-Fi network as the thermostat.Turn off your phone’s mobile data and make sure that you are connected and registering through the same Wi-Fi network that your thermostat is on. Then select the Wi-Fi network and enter the password. Contact Support at 1-80 or find a pro-installer in your area.Īfter pairing the thermostat in the Resideo App, follow these steps to configure.If unsuccessful, review this support article.

SWITCH WONT CONNECT TO WIFI UPDATE

o If there is no change following the restart, update or reinstall your app and try again. If you can’t control the thermostat’s temperature within the app, try restarting the app.

SWITCH WONT CONNECT TO WIFI OFFLINE

Access your phone Wi-Fi settings and look for an option to “allow your phone to auto-switch to the “best” network connection (Smart Switch or Auto Switch) Also, turn on any feature that indicates “device-to-device sharing” (UPnP) o If the thermostat is online but showing offline within the app.

Access your phone App settings for Honeywell Home and make sure all permissions are set to “always on.” They can be altered after the connection/registration is complete.

Turn on “Airplane Mode” and then go to your phone Wi-Fi settings and forget other networks to ensure another network is not automatically connecting.

These can be turned on again once the connection of the thermostat is complete.

Restart your mobile device and turn off any apps that may enhance the security, including VPN’s, GPS spoofers, etc.

Make sure your app is up to date and your mobile phone is within 3-5 feet of your thermostat.

For the Total Connect Comfort app, follow the instructions in the product manual, or refer to page 7 of this user guide.

The Resideo App will guide you through this connection process, including steps to make the thermostat broadcast to the network.

This step is required before pairing with a Wi-Fi network. The network and follow the setup prompts. Then connect to “Lyric 123456” or “New Thermostat” on Select the “+” or “Add new device” button in the app and select your device.